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Return to shopReturns + Exchanges
At 1000575019 ONTARIO CORPORATION, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward returns and exchange process.
1. Return Eligibility
- Items must be returned within 30 days of the delivery date.
Products must be unused, undamaged, and in their original packaging with tags attached.
Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
Opened or used products
Personalized or custom-made items
Gift cards or downloadable products
3. Return Process
To initiate a return or exchange:
Contact Us – Email info@smartxtowels.com or call +1 (905) 462-7764 with your order number and reason for return.
Wait for Approval – Our team will provide a Return Authorization (RA) number and return instructions.
Ship the Item – Securely pack the product and include the RA number. Ship to:
1000575019 ONTARIO CORPORATION
92 MACDONALD CRES MILTON ON L9T 2Y8(Return shipping costs are the customer’s responsibility unless the return is due to our error.)
4. Refunds & Exchanges
Refunds: Once received and inspected, refunds will be processed within 5-7 business days to the original payment method.
Exchanges: If you prefer an exchange, please specify the replacement item when contacting us. Exchanges are subject to availability.
5. Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery for a free replacement or refund.
6. Contact Us
For any questions regarding returns or exchanges, reach out to us at:
📧 Email: info@smartxtowels.com
📞 Phone: +1 (905) 462-7764
📍 Address: 92 MACDONALD CRES MILTON ON L9T 2Y8